Shipping policy

■Returns and Cancellations

□Returns and Cancellations
In principle, we do not accept changes to orders, exchanges, or returns of products after an order has been confirmed.

□Exception for Returns
In principle, we do not accept exchanges, returns, or cancellations of products.
As an exception, we will accept exchanges or returns within 7 days of receipt of the product, only if the product is different from the order or the product is defective.
In the above cases, we will bear the return shipping costs.
Please contact us via our contact form with a description of the item's condition and a photo of the item.
Size exchanges are accepted only for unused items.
Size exchanges are accepted only in the following cases.
We do not accept exchanges before the product has been shipped.
If the item in question falls under the [Returns and Cancellations/Conditions for Returns and Exchanges].
If you agree to pay the return shipping costs.
If the item you wish to exchange is not in stock, we may not be able to accommodate your request.

□If the item you wish to exchange is not in stock, we may not be able to accommodate your request.
Please note that the following items cannot be returned or exchanged.

Products that have already been used.
Items without tags, packaging, or other accessories, or items that are damaged.
Items without a receipt (purchase receipt/credit card sales slip/return card)
Merchandise that is scratched, damaged, or stained by the customer
Merchandise purchased for the purpose of resale (including cases in which we deem the merchandise to be for resale)
Excessive repeated returns/exchanges
If you request to return or exchange more than 50 items with the same item number, or if the item is different from the image you had before purchasing.
*We do not accept returns or exchanges of items that have been intentionally damaged or defaced.

□Cancellation
We are unable to cancel or change the contents of an order after it has been confirmed because the order will automatically proceed to shipping as soon as possible after it has been confirmed by our system.
We are sorry to inform you that we are unable to cancel or change your order after it is confirmed.


□Cancellation of orders due to oversubscription or out-of-stock
If there is a rush of orders, there may be a case that the number of orders exceeds the number of items in stock due to the convenience of our payment system.
In such a case, we may cancel your order after it has been confirmed as out of stock.
In the event of cancellation, we will contact you by e-mail and refund the full amount of your payment.
Please understand this in advance.

□Cancellation due to suspected credit card fraud
If we suspect that your credit card has been used fraudulently after your order has been confirmed, we will cancel your order. Please understand this in advance.


■Shipping and Handling

□Shipping and Handling
For normal delivery, your order will be delivered within 1 to 10 business days from the date of your order.
Please note that we are not responsible for any delivery delays that occur for reasons not attributable to us.
*Expected shipping dates may differ for each product. Please check each product page for details.
Please note that pre-order items will be manufactured after receiving orders, so please allow extra time for delivery.

Customers are responsible for import/export clearance procedures and other charges, such as customs duties, that may be incurred in certain countries/regions.

□Exceptions
Please note that delivery may take longer than 14 days if there is prior notification of shipping delays, if there are national holidays, Bon vacations, New Year's vacations, etc., or if there is a rush of orders due to new product sales, etc.

□Delivery Method and Designation
Currently, we cannot specify the day of the week or delivery time.

We apologize for the inconvenience, but please contact the designated delivery company when you receive the shipment completion e-mail.
If you are not at home at the time of delivery, a notice of absence will be left by the shipping company. In that case, please specify a time that is convenient for you to pick up the merchandise.

Please specify a time that is convenient for you to pick up your order.
[Delivery information for each major delivery carrier

Yamato Transport Co.
http://www.kuronekoyamato.co.jp/ytc/customer/

*You cannot specify the delivery method.
Shipping method cannot be specified.

□International Shipping
Currently, we do not ship overseas. We are preparing to use EMS and other international shipping methods in the future. Please wait for a while.

□Cash on delivery
We currently do not offer cash on delivery service. Please contact us for more information.

□Incorrect address, telephone number, or e-mail address
If your order is returned due to an incorrect address or long-term absence, your order will be cancelled. If you wish to purchase the item, please place your order again.
In the event of cancellation, we will refund the amount paid (you will be responsible for return shipping costs). (You will be responsible for return shipping charges.)
Please note that the product will be returned to stock when it is sent back to us, so there may be cases where the product is out of stock and unavailable when you place another order. Please understand this in advance.
If it is found that an order was cancelled due to malicious acts such as intentionally providing an address that does not exist, intentionally not receiving the product and sending it back, or intentionally being absent for an extended period of time without a valid reason, we may cancel future transactions with the customer or not be able to provide a refund. Please be aware of this. If such malicious behavior is found, we may take criminal or civil legal action against you.


Examples of Entry Errors
The following mistakes are particularly common. Please make sure to fill in the correct address.

- Postal code
The address is in 00 city, 00 ward, 00 county, 00 prefecture. The content of 00 town is not filled in even though it officially exists.
Kanji, hiragana, and katakana are not written based on the official information.
The name of the apartment or condominium is not written (only for those who live in an apartment or condominium).
Apartment number is not written (only for those who live in an apartment or condominium)
The address is not addressed to your home
The address is not addressed to your home (e.g., to the post office).
The zip code is not correct.
The zip code has the wrong number of digits.
The number of digits of the ZIP code is not correct.
The address does not exist.
Only the name of the company is listed.
The address is written in a language other than Japanese.

- Telephone number
Only the area code is listed (e.g., 080 only).
Incorrect number of digits in the phone number (one digit too many, one digit too few, etc.)
A phone number that does not exist is registered.
(Only phone numbers currently available in Japan can be used as shipping information.)
(Only phone numbers that are currently available in Japan can be used as shipping information.)

- E-mail address
E-mail address is not correct.
The e-mail address is not a correct e-mail address.

■Contact Information

□Contact Information
To prevent the spread of coronavirus, we do not have a telephone contact point.
Therefore, we have limited methods of communication with our customers.
Currently, we are using the support chat service.

□In case you cannot receive our emails
All automatic notification e-mails will be sent from this address. >> anyfactory_cs+amateras@anymindgroup.com
Please check your spam folder first to make sure that the email has not been sent to your spam folder.
Please note that there are many cases in which automatic notification e-mails are not delivered to mobile carrier e-mails and cloud e-mails in particular, due to their strict e-mail exclusion settings.

Please check the following two points before contacting us.
Please cancel the domain name designation.
Check your spam mail settings and change them.

We will not be responsible for any product that cannot be shipped due to a mistake in the registration information or returned due to an error in receiving the product, if you did not check this e-mail for your own reasons.


■Resale

□About resale
Please check our SNS for information on resale.



■Receipt

□About the request for a receipt
We will replace the receipt with an order confirmation e-mail.
In principle, we do not issue individual receipts.


■Gift Wrapping Service

□Regarding gift wrapping service
Currently, we do not offer gift wrapping service.
If you would like to purchase a product as a gift, please wrap it by yourself after purchase.