FAQ

CATEGORY

  1. HOW TO
  2. PAYMENT METHODS
  3. CANCELLATIONS POLICY
  4. SHIPPING
  5. RETURNS / EXCHANGES POLICY
  6. ADDITIONAL INFO

HOW TO

Step 1. Enter your size and quantity of the product you choose to order. Click ADD TO CART.

Step 2. Confirm that you have the correct products and sizes in your shopping cart and click CHECKOUT to proceed.

Step 3. Enter your shipping address, preference of date of arrival. Then select your payment method (if you have a coupon code, please enter as told).

After we have confirmed your order, we will send out your order information in detail to the email you have submitted.
 

PAYMENT METHODS

Eligible Credit Cards:
  • VISA
  • Mastercard
  • American Express 
Eligible Digital Payments:
  • Apple Pay
  • Google Pay 
You can also choose to pay (only available in Japan)
  • At a convenience store (service fee: plus 185 JPY)
  • With Pay-easy (service fee: plus 190 JPY)

③CANCELLATIONS POLICY

Only applicable within 12hours after placing an order. Contact us through our form or email us at info@amateras-japan.com


SHIPPING

Local Shipping: carried out by Sagawa Express or Japan Post
Your item/s will arrive within 2 business days after the order has been confirmed. As soon as we ship out your item/s, you will receive an email with a tracking number.
*Any reserved items will only be shipped out once they are restocked. This information will be available on each product page.
Local shipping will have a fee of 600 JPY(excludes some sales and campaigns).Orders over 20,000 JPY are applicable for free shipping.

International Shipping: carried out by DHL Express
Item/s will arrive within 1〜14 business days after the order has been confirmed. As soon as we ship out your item/s, you will receive an email with a tracking number.
*Any reserved items will only be shipped out once they are restocked. This information will be available on each product page. 

Shipping fees will vary depending on the area.
  • Asia: 1650 JPY
  • Oceania: 1,980 JPY
  • Europe 1: 2,420 JPY
  • North America: 2,640 JPY
  • South America areas and Europe 2: 3,850 JPY
Orders over 20,000 JPY will have free shipping. 
Import taxes:
AMATERAS is not responsible for any customs and taxes applied to your order. Customers are responsible for all fees imposed during or after shipment (tariffs, taxes, etc.).

⑤RETURNS / EXCHANGES POLICY

Returns:

Unfortunately, we only accept exchanges.We are unable to accept returns due to personal reasons.

Exchange:

We accept exchanges within 5 days, starting from the day your order was delivered.

Items must be unworn, unused and unwashed; with all tags attached and the original packaging included.
Note: we are unable to to accept exchanges for items that directly contact the skin such as bras, underwears.
Shipping fee:
Customer is responsible for any shipping fees for any exchanges due to personal reasons.
If you are returning/exchanging a product that is damaged, the shipping fees will be covered by AMATERAS.
We will immediately send out the new item as soon as we recieve and confirm the original item.
※We strongly refuse any returns of any damaged products that have not been bought on our online store.

ADDITIONAL INFO

Change your personal information:
You can always edit personal information in MY ACCOUNT. You may also email us at info@amateras-japan.com. 

Gift Wrapping:
You may select our gift service as you wish when you add an item to your shopping cart. Let us know if you’d like all items to be wrapped together, or as a single item.

Garment Maintenance:
You may wash and iron all items. However, to keep them in best condition, please follow laundry instructions printed on the inner tags. We recommend the use of a laundry net along with garment steamers, especially for satin pieces. 

For any other inquiries, please send us a message through our contact form, or email us at info@amateras-japan.com.