Beginner's guide

Email us anytime and we will get back to you within 1-5 business days. We apologize in advance that the line could be too busy during the new product/campaign launch, but we always try our best to get back to you as soon as possible!

info@amateras-japan.com (HQ in Japan)



Payment

We accept Visa, Mastercard, American Express, Apple Pay, Shopify Pay.



Currency

We try to processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.

 

Shipping

We ship directly from Tokyo Japan. If you're ordering from abroad, there will be an international shipping fee added to the cost. However we do shipping free on purchases over $200(USD) and more.



Exchange / Cancellation

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. 

Items must be returned unworn, unwashed, undamaged, and unused.

If you receive an item that is damaged, please contact customer service immediately.