Beginner's guide

Email us anytime and we will get back to you within 1-5 business days. We apologize in advance that the line could be too busy during the new product/campaign launch, but we always try our best to get back to you as soon as possible!

info@amateras-japan.com (HQ in Japan)



Payment

We accept Visa, Mastercard, American Express, Apple Pay, Shopify Pay



Currency

We try to processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.

 

Shipping

We ship directly from Tokyo Japan. If you're ordering from abroad, there will be an international shipping fee added to the cost. However we do shipping free on purchases over $200(USD) and more. AMATERAS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Local shipping (with in Japan) we ship out in 1-3 business days after the purchase.

International shipping (depends on the area) we ship out in 1-10 business days after the purchase. Duty fees and customs are 



Exchange / Cancellation

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out (24 hours after the purchase). You can then place a new order for the correct product. 

Items must be returned unworn, unwashed, undamaged, and unused in a bag/box with the product barcode on.

 

If you receive an item that is damaged, please contact customer service immediately.